Would This Phone Screen Make You Excited?

Take a look below at the telephone pre-screen one of my clients uses for frontline, hourly employees. Now, if you were the applicant and someone called you, asked you all those questions, and then invited you to come in for a personal interview, how would you figure out if it would be worth your time and effort to go?

The main reason most applicants make the appointment, but end up being no shows, is because they were leaving the door open in case they didn’t find anything better in the meantime. (Surely you don’t think that once they agree to your interview they quit looking for a job.)

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To minimize this frustration, ask them what other jobs they are considering and add a brief sales pitch for the job and the company to your question set.

  1. (If applicable) Are you of age to sell alcohol? (either 18, 19, 21 depending upon location)
  2. (If applicable) Are you of age to monitor the gaming room? (21…being under age 21 does not disqualify you from employment. It will depend upon how we can schedule.)
  3. How many hours are you available to work? (most/least)
  4. What shifts would you prefer to work?
  5. Are there any shifts that you cannot work?
  6. If you are offered a position, when can you start?
  7. Are you currently working? (If yes), Will you be leaving that job or are you wanting to work both jobs? (If leaving), Will you be giving a notice? (If currently working), Tell me about your current job. What do you like the most? What do you like the least?
  8. Of the jobs that you’ve had, which would you say is your favorite and why? Which would you say is your least favorite job and why?
  9. Tell me about the very first job that you had.
  10. If you are unable to work a scheduled shift, what reason might that be?
  11. We do check references. Can you provide three coworkers as references? (get phone numbers).

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.

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3 Comments on “Would This Phone Screen Make You Excited?

  1. Nice and succinct! There are definitely make-or-break questions that should be asked during a phone screen. Screening questions in the application can also eliminate a lot of the unfit candidates so you can spend your time wisely when interviewing. This also reminds me of an article that talks about unusual interview techniques! It recommends cross-referencing, as well as some other covert ways to see what a candidate is really like: http://bit.ly/2udRRey

    Thanks for sharing this!

  2. Great reminder, Mel. I bet their phone screening questions look significantly different if they are hiring someone for their office. Not fair! Front line hourly people deserve the same career focus as anyone else. I know there are housekeeping questions that are required, but those take 3 minutes. What else are you doing to confirm fit?

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