Take My Word For It: Your HR Software Really Doesn’t Suck!

It’s the one of those great HR truths:

Or so we all thought.

75% of HR pros actually LIKE their software

Key Interval, a rising HR Analyst firm, came out with some dynamic research recently that showed that 76 percent of HR and Talent Pros actually don’t mind the HR software they’re using!

This goes against everything I ever thought was true in HR.

From the moment I stepped into my first HR position, people bitched and complained about their ATS, about their dinosaur HR system of record, about their performance management system. In reality, the research actually shows that most practitioners actually don’t mind the system they’re using, and get the work done they need to get done.

I personally can’t name one person I ever met who was using Peoplesoft or ADP who had one good thing to say about them (side note – I’ve used both, and they worked just fine), but now I wonder if that was just HR commiseration and bonding. “Hey, you want to be one of us, let’s talk crap about our software!

The data presented by Key Interval is deep, so I tend to believe that over what I think I know about this issue.

The peanut butter argument

When I think about it in my own context, I have to admit that I never really hated any single piece of software I used in HR or Talent Acquisition. Did I wish I had something better with more bells and whistles? Heck yeah! There’s always a shinier toy. But, the software I was using was getting the job done, and not stopping me from doing what needed to be done.

One of the major reasons HR and Talent pros probably feel like they hate the software they use is because they had, and have, no say in what they use.

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It’s the Skippy and Jif issue. If you’re made to eat Skippy peanut butter, you’ll most likely will complain that Jif peanut butter is better. Now I think Jif is better, but that’s not the point. The point is we all like to have a say in the tools we use to do our job.

What pen are using right now? More than likely you either have a great office supply budget and buy pens you love, or you bought pens you love on your own and brought them to work. HR pros are crazy about pens.

Relationships impact software selection

This HR software concept was just one small piece from a 66 page report Key Interval just released. There’s a ton of data for both HR pros and HR vendors on how relationships impact software selection and renewal that is fascinating. HR vendors are completely insane not to be delivering cookies to their best clients each week, face to face!

Go check it out, because the guys at Key Interval are brilliant in a very pragmatic way, and this research gives you the knowledge you need to know to move your organization forward.

This was originally published on Tim Sackett’s blog, The Tim Sackett Project.

Tim Sackett, MS, SPHR is executive vice president of HRU Technical Resources, a contingent staffing firm in Lansing, MI. Tim has 20 years of HR and talent background split evenly between corporate HR gigs among the Fortune 500 and the HR vendor community ? so he gets it from both sides of the desk. A frequent contributor to the talent blog Fistful of Talent, Tim also speaks at many HR conferences and events. Contact him here.

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