Technology’s last frontier has long been understanding the nuances of human behavior, intelligence and personality traits. While we strive to improve … Read more
How to Manage the Long-Term Absence of Key Employees
There are times in many people’s working lives when, for one reason or another, they can’t work for a while. Sometimes the absence is anticipated — … Read more
Good Managers Aren’t Born. They’re Trained Early
“I am actually a good manager. I have had other people in the office comment on my managerial behaviors and they like it. Cause I treat people under me … Read more
Being ‘Right’ Doesn’t Make You Right
Thinking you are right is a blind spot; not just for intellectuals, but for anyone who places being right above being sensitive to his or her surroundings. … Read more
What Do You Do When Bosses Go Wild?
“I see the classic image of the boss as a total anachronism. It may work in certain connotations like ‘organized crime boss,’ ‘union boss,’ or ‘pit boss.’ … Read more
Yesterday a Colleague, Today You’re the Boss. Now What?
“How do you handle it when you are now supervising your former teammates?” is one of the top five questions I get when teaching supervisory skills. This … Read more
Want to Spark Innovation? Start by Changing How You Listen
With millions of messages bombarding us every day, the ability to listen is becoming a lost art. As leaders, we need to be able to hear what can move our … Read more
How to Help Managers Develop Their Emotional Intelligence
Although it’s now widely accepted that emotional intelligence (EI) is vital for managers, people still tend to assume that two of the most fundamental EI … Read more
How to Read the Virtual Body Language Of Remote Workers
All managers want their teams to be happy and engaged in their jobs. Unfortunately, even the greatest companies will occasionally find themselves with an … Read more
How One-on-Ones Can Make the Difference Between Loving and Leaving
It’s a well-known cliché in HR circles that employees quit their bosses, not their jobs. However, having run many employee surveys and regularly studying … Read more
The Most Common Mistakes Managers Make and How to Fix Them
I’ve trained thousands of managers in different industries, with different levels of seniority and experience, with teams large and small. And, while they … Read more
The 21st Century Way to Getting Your People to Do Great Work
Leading is like parenting — everybody thinks they do a much better job than they actually do. There’s a definite gap between how most executives assess … Read more
Engagement Will Improve If Your Managers Are Genuinely Human
Employees need genuine connections with coworkers and the organization to be engaged. Study after study will tell you it’s all about treating them like … Read more
Great Leaders Know When to Ask for Help and How to Do It
Do you ask for help when you need it? Do you wait until the very last minute? Would you prefer to suffer and go it alone rather than reach out to others … Read more
How to Work With a Micromanaging Boss
If you haven’t worked for a micromanager, you’ve heard about them. Employees buzz about these bosses over lunch, complain about them around the water … Read more
Too Little Training and Too Much Admin is Hurting Your Managers
From deploying complex technology tools to streamlining communication, today’s organizations are doing everything in their power to increase efficiency. … Read more
Short Takes to Better Job Ads and Reviews
The following are selections from the Humetrics blog. Performance reviews made simple Performance reviews are a universally dreaded exercise. However, … Read more
3 Questions Every Manager Should Be Asking Themselves
Even though I was a teacher for 25 years, I was not a model student. And whenever I was in trouble at school, I knew it not because of my teachers’ words, … Read more
3 Conversations to Help Your Team Get Through a Reorg
A while ago, I was counseling a senior executive of a government bureau who was two years into shaping his agency to be more customer and results-centered. … Read more
Will Anyone Contribute Toward Your Gift?
“No one wanted to contribute to her holiday gift.” The assistant manager told me that during the holidays, it is customary of all employees of the retail … Read more