A good job. Good pay. Good benefits. Twenty, maybe even 10 years ago, that’s what the majority of employees expected from employers. The value of a career … Read more
Show Them ‘Everybody Matters’ When It Comes to Your Brand
While waiting for my oil change at the car dealership, I reached into my messenger bag to grab a pen. As I began to write, I discovered major pen smears … Read more
The Law of ‘Congruent Experience’ Is One You Should Follow
Creating a winning customer experience starts first with the Employee Experience. The customer. It’s any person or group receiving a service from … Read more
How to Use Data to Improve Customer Service Performance
The relationship between increased employee engagement and a company’s revenues are strong. Multiple studies, including research from Gallup, have found … Read more
5 Steps to Elevate Your Company From Good to Great to WOW!
“You can’t deliver a wow customer experience without delivering a wow employee experience,” says Janine Buis. That shouldn’t be … Read more
A Great Employee Experience Makes For a Great Customer Experience
Editor’s Note: It’s an annual tradition for TLNT to count down the most popular posts of the previous 12 months. We’re reposting each of the top 30 … Read more
Employee Insights Can Drive Your Business Success
Smart marketers know that a focused, robust strategy for customer experience (CX) should be a priority. In fact, 67% of large companies report that they … Read more
Customer Focus: Creating Memorable Moments for HCM Technology Clients
Many of us reading this attended the 2016 HR Technology Conference and Exposition, which was held in Chicago last week. There were hundreds of vendors … Read more