New Study Finds That Workplace Bullying is on the Rise

Workplace bullying is on the rise, workers say.

A new CareerBuilder survey found that the number of workers encountering bullies at the office is increasing. Some 35 percent of workers said they have felt bullied at work, up from 27 percent last year.

Worse yet, 16 percent of these workers say they suffered health-related problems as a result of bullying, and another 17 percent said the bullying got so bad that they decided to quit their jobs to escape the situation.

The CareerBuilder survey, which was conducted online by Harris Interactive from May 14 to June 4, 2012 and included more than 3,800 workers nationwide, also found that nearly half of workers don’t confront their bullies, and the majority of bullying incidents on the job go unreported.

Who are the bullies?

Workers who felt bullied said the behavior came from the following people:

  • Most (48 percent) pointed to incidents with their bosses;
  • Another 45 percent said they were bullied by coworkers;
  • Another 31 percent said they have been picked on by customers;
  • And, 26 percent said they were bullied by someone higher up in the company other than their boss.

In addition, more than half (54 percent) said they were bullied by someone older than they were, while 29 percent said the bully was younger. Note: respondents could name more than one type of bully, so the totals add up to more than 100 percent.

Weapons of a workplace bully

The most common way workers reported being bullied was getting blamed for mistakes they didn’t make, followed by not being acknowledged, and, the use of double standards. The full list includes:

  • Falsely accused of mistakes – 42 percent;
  • Ignored – 39 percent;
  • Used different standards/policies toward me than other workers – 36 percent;
  • Constantly criticized – 33 percent;
  • Someone didn’t perform certain duties, which negatively impacted my work – 31 percent;
  • Yelled at by boss in front of co-workers – 28 percent;
  • Belittling comments were made about my work during meetings – 24 percent;
  • Gossiped about – 26 percent;
  • Someone stole credit for my work – 19 percent;
  • Purposely excluded from projects or meetings – 18 percent; and,
  • Picked on for personal attributes – 15 percent.
“How workers define bullying can vary considerably, but it is often tied to patterns of unfair treatment,” said Rosemary Haefner, Vice President of Human Resources at CareerBuilder, in a press release about the survey.
She added: “Bullying can have a significant impact on both individual and company performance. It’s important to cite specific incidents when addressing the situation with the bully or a company authority and keep focused on finding a resolution.”

Standing up to the bully

Parents teach children that they should always stand up to a bully because that frequently will make the bullying stop, but that’s not always the case in the workplace.

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According to the CareerBuilder survey, about half (49 percent) of victims reported confronting the bully themselves, while 51 percent did not. Of those who confronted the workplace bully, half (50 percent) said the bullying stopped while 11 percent said it got worse, and 38 percent said the bullying didn’t change at all.

Sadly, HR didn’t fare particularly well in this survey.

CareerBuilder found that 27 percent of workers who felt bullied reported it to their Human Resources department. Of these workers, 43 percent reported that action was taken by HR while 57 percent said nothing was done – and that has to be an area of concern for HR professionals everywhere, especially given the increased focus on legal liability now in so many HR organizations.

What surprised me about this survey is that it shows that bullying in the workplace is getting worse, not better. And that comes despite all you hear about the so many organizations taking steps to cut down on bullying and all manner of bad behavior in the workplace.

My guess is that this study will drive a lot of other surveys that will dig deeper into the nature of the workplace bullying problem. That may take some time to happen, but in the meantime, managers, executives and HR pros can (and should) jump in to make sure their workplace is not one of the organization’s where this trend is going the wrong way.

John Hollon is Editor-at-Large at ERE Media and was the founding Editor of TLNT.com. A longtime newspaper, magazine, and business journal editor, John has deep roots in the talent management space. He's the former Editor of Workforce Management magazine and workforce.com, served as Editor of RecruitingDaily, and was Vice President for Content at HR technology firm Checkster. An award-winning journalist, John has written extensively about HR, talent management, leadership, and smart business practices, including for the popular Fistful of Talent blog. Contact him at johnhollon@ere.net, connect with him on LinkedIn, or follow him on Twitter @johnhollon.

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6 Comments on “New Study Finds That Workplace Bullying is on the Rise

  1. People NEED their jobs….when this happens, there’s only so much you can do. Either you learn to suck it up and deal, or you move on and take the chance of finding another place that is worse than the one you thought was so bad to begin with. No win situation.

    1. The job market stinks for most people and it is true that people NEED their jobs.  For this reason, especially managers, use “you are lucky to HAVE a job” intimidation if their favor to get more work, for less money out of employees.  These managers are in a position of power and they know it.  I totally despise these types of people but that’s what I have personally seen as unemployment rose and the recession set in.

  2. John – thank you for your focus on this key issue.  We agree, that it is business imperative for HR leaders to step in and pro-actively address this form of harassing and counter-productive behavior. 

    The Workplace Bullying Institute offers additional research and flexible HR training solutions if readers are interested.

    Thank you, John!

    Best regards,
    Judy White SPHR GPHR HCS
    The Infusion Group™
    http://www.theinfusiongroupllc.com
    http://bit.ly/preventbully

  3. I wonder how much of the increase can be attributed to a greater recognition of workplace behaviors as “bullying?”

  4. I’ve noticed that members of my team complain about little things more than they used to.  I wonder if this increase is due to employees generally not being happy with their jobs anymore and they are looking for reasons to complain.  We are asking so much more of our employees now (without proper compensation) and they are less willing to deal with the minor irriations that they used to ignore.

  5.  

    Targets, victims and witnesses of bullying
    have a few avenues to pursue (as compared with victims of sexual harassment)
    when subject to repeated and obvious acts of aggression, spreading malicious
    rumours, excluding someone socially or from certain projects, undermining or
    impeding a person’s work or opinions, insulting a person’s habits, attitudes,
    or private life and intruding upon a person’s privacy. Others include being
    rude or belligerent, destroying property, assaulting an individual, or setting
    impossible deadlines. Although bullying is recognized as detrimental to
    occupational health, there is little political or corporate interest in
    stopping it.

    In
    schoolyard bullying, the bullies are children, whose behaviour is controlled by
    the leaders, i.e. the school administration. In workplace bullying, however,
    the bullies are often the leaders themselves, i.e., the managers and
    supervisors. Therefore, reporting a bully to the HR dept, for example, may expose
    the target/victim to the risk of even more bullying, slower career advancement,
    or even termination, on the grounds of being a “troublemaker!”.

    Workplace bullying has severe consequences,
    including reduced effectiveness and high employee turnover. An employee who
    suffers any physical or psychiatric injury as a result of workplace bullying can
    confront the bully, report the bully to the HR department or to the trade
    union, if any, or bring a claim of negligence and/or a personal injury claim
    against both the employer and the abusive employee as joint respondents in the
    claim. If the law does not persuade employers to deal with workplace bullying,
    the economic reality will persuade them. Training sessions can help when
    combined with a con?dential reporting structure, but it is difficult to alter
    the basic nature of some individuals, who may need counselling.

    Maxwell Pinto, Business Author

    http://www.amazon.com/s/ref=sr_nr_i_1?rh=k%3Amaxwell+pinto%2Ci%3Adigital-text&keywords=maxwell+pinto&ie=UTF8&qid=1323793453

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