Hospital To Pay Nearly $1 Million To Settle Workplace Language Lawsuit

In one of the largest language discrimination settlements ever negotiated by the EEOC, a California hospital agreed to pay almost $1 million to settle a case over its English-only policy.

The Equal Employment Opportunity Commission said Delano Regional Medical Center will pay $975,000, revise its language policy, conduct anti-harassment and anti-discrimination training for all staff and especially supervisors, hire an EEO monitor, and file periodic reports with the EEOC.

The case stems from allegations by 69 Filipino-American workers at the hospital that they, alone among employees who spoke other languages, were harassed and disciplined for speaking, even among themselves, in Tagalog, Llocano or other languages common in the Philippines.

Largest workplace language discrimination lawsuit

The hospital defended its language policy and said it had done nothing wrong, but settled the case to avoid further litigation.

The legal action was brought jointly by the EEOC and the Asian Pacific American Legal Center. The center said the settlement is the largest for a workplace language discrimination case in the West Coast and the largest in the health care industry. Filipinos make up a significant percentage of all nurses in the U.S. and represent more than half of all foreign-trained nurses in the country, the Associated Press reported.

The hospital’s language policy required all bilingual staff to use English or the patient’s preferred language when providing care. However, the EEOC and the Law Center charged in the lawsuit that the policy was enforced only against the Filipino-American staff.

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According to the settlement announcement from the EEOC, the harassment at Delano hospital began after a 2006 meeting called by top executives at the facility, which is in California’s agricultural center, the San Joaquin Valley. At the meeting, attended only by managers and the Filipino-American staff, they were told to speak only English and warned they would be monitored electronically if necessary.

Ridiculed for their accents

Thereafter, the workers said, they were subjected to ridicule for their accents, and harassed by co-workers, as well as others. “Supervisors, staff, and even volunteers were allegedly encouraged to act as vigilantes, constantly berating and reprimanding Filipino-American employees for nearly six years,” the EEOC said.

“Some Filipino-American workers endured humiliating threats of arrest if they did not speak English and were told to go back to the Philippines. In a particularly offensive incident, an employee sprayed air freshener on a claimant’s lunch due to the offender’s self-professed hatred of Filipino food.”

A list of other EEOC language and national origin cases is available here.

John Zappe is the editor of and a contributing editor of John was a newspaper reporter and editor until his geek gene lead him to launch his first website in 1994. He developed and managed online newspaper employment sites and sold advertising services to recruiters and employers. Before joining ERE Media in 2006, John was a senior consultant and analyst with Advanced Interactive Media and previously was Vice President of Digital Media for the Los Angeles Newspaper Group.

Besides writing for ERE, John consults with staffing firms and employment agencies, providing content and managing their social media programs. He also works with organizations and businesses to assist with audience development and marketing. In his spare time  he can be found hiking in the California mountains or competing in canine agility and obedience competitions.

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