By Mel Kleiman
Food retailing is a business about people and food. It’s about people who like people and people who love food. Share the love.” – George Anderson on RetailWire.com.
The problem is most retailers, not just food retailers, do a poor (often rotten) job of hiring.
It is not as much about what you pay as what you offer:
- Hire people who like working with people.
- Hire people who want to serve.
- Hire people who want to learn and teach them new stuff.
- Hire people who want to be challenged. Make them stretch.
- Hire people who like your products or services.
Now do the following:
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- Quit hiring great applicants and start hiring people who will be great employees.
- Only allow your best people to interview and hire.
- Make sure your hiring managers are taught how to hire the best.
- Don’t settle for mediocrity.
- Recognize and reward your great employees.
The most important decision a manager makes every single day is who they allow in the door to take care of the customers.
This was originally published on Mel Kleiman’s Humetrics blog.