Recently, I received an email offering a lifetime membership in my high school’s alumni network for half price (all of $29.95, so the following is not about the money).
I replied: “If I do not perceive I am getting any value after I join, do I have the right to cancel?”
Here is the actual response: “Please read our Terms of Service. We do not issue refunds. Sincerely, Dee Dee.”
Always hire for attitude, train for skills
While this may be a factual answer, someone with a customer service attitude would have answered differently. For instance: “Thanks for your inquiry. I am sorry to say we have a “no refund” policy. Please feel free to contact me if you have any other questions or concerns.”
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This is why it will always serve you best to hire for attitude and train for skills.
- If you need customer service, hire a customer service attitude.
- If you need safety, hire a safety attitude.
- If you need dependability, hire a dependability attitude.
- If you need a team player, hire a team player attitude.
This was originally published on Mel Kleiman’s Humetrics blog.