Hiring Wisdom: Do You Involve Your Staff in Changes Before They Happen?

From istockphoto.com

One of my favorite lunch spots changed the way they serve iced tea.

They used to put a full carafe and a glass with ice and a slice of lemon on the table and I’d happily serve myself two or three glasses during my meal. Last week, my server brought me a single glass of tea and, when it was empty, brought me a new, full glass.

This scene repeated itself twice more.

Running changes by those affected

When I asked, “Why the change?”, my server didn’t know, but agreed it didn’t make much sense – especially during the busy lunch hour.

Besides the extra work it created for her, there were all those extra lemon slices to serve and glasses to wash. A little thing maybe, but, all told, it probably cost a pretty penny.

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It seems that no one thought to ask the wait staff what they thought of the idea before implementation. This is why it’s a best practice to run your ideas by all the people who will be affected (employees and a sampling of customers as well) before you make any changes.

This was originally published on Mel Kleiman’s Humetrics blog.

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.


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