Engaged employees fully invest their best selves in the work they do. But what is employee engagement and how is it created? Employees and leaders … Read more
Tracy Maylett is the Chief Executive Officer of DecisionWise, and co-author of the award-winning book, MAGIC: Five Keys to Unlock the Power of Employee Engagement and The Employee Experience: How to Attract Talent, Retain Top Performers, and Drive Results published by Wiley & Sons. He is responsible for guiding the overall strategy of DecisionWise, as well as leading large-scale change efforts for clients throughout the globe. Tracy has a doctorate in Organization Change from Pepperdine University, an M.B.A. from Brigham Young University, and a B.A. in Education from Utah State University. He has also received certification as a Senior Professional of Human Resources (SPHR), as well as earning SHRM-SCP credentials.
The Law of ‘Congruent Experience’ Is One You Should Follow
Creating a winning customer experience starts first with the Employee Experience. The customer. It’s any person or group receiving a service from … Read more
Everything You Wanted to Know About Pulse Surveys
Many organizations and survey software providers use the terms “employee pulse surveys” and “always-on survey” (or variations of always-on, such as … Read more
5 Myths Of Employee Engagement
You’ve likely seen the headlines: “Seven out of eight employees are disengaged and unlikely to be making positive contributions to the workplace.” Picking … Read more
Why Do Your Employees Work For You?
Just as the customer has expectations around a firm’s brand, so does an employee. While the Customer Value Proposition defines the value of a firm’s … Read more
Is Your Company Suffering from Expectation Alignment Dysfunction?
It happens to the best of us — Expectation Alignment Dysfunction, or EAD. If you haven’t experienced it yet, you probably will. It’s fast becoming the … Read more
Forget Customer Experience, It’s All About the Employee Experience
“Taking care of the customer is our number-one priority.” “The customer is always right.” At least that’s what I’ve always been told. And I’ve practiced … Read more
Seven Magnificent Ways That Executives Can Improve Engagement
Editor’s Note: Readers sometimes ask about past TLNT articles, so every Friday we republish a Classic TLNT post. Research on the ROI of employee … Read more
Stop Wasting Your Time (and Money) on Employee Satisfaction
I have often been guilty of using the phrase, “There’s no such thing as a happy non-performer” when discussing the idea that basic human nature is to be … Read more
Do Managers Motivate? There’s Actually Something More Important They Focus On
In coaching individuals, one of the questions I often choose to begin a dialogue on leadership is, “What is your primary responsibility as a leader of this … Read more
Do Your Employees Grow and Then Go? It’s a Self-Defeating Pattern
Lack of opportunity for personal growth or career development is the No. 1 reason that employees leave a company. So what’s it like in your organization? … Read more
Where Do Your Employees Fit On the Engagement Resistance Curve?
Employee engagement begins with the individual employee. If the organization — corporation, not-for-profit, university, sports team, what-have-you — … Read more
How Employee Connections Drives Better Engagement
“Connection” is a basic human need, residing on Maslow’s Hierarchy of Needs just above physical safety. According to Daniel Pink’s book Drive, when Robert … Read more
Finding Meaning on the Job Beyond the Job Itself
When was the last time you felt that the work you were doing had meaning or was about more than just making money? Have you ever done something that filled … Read more
Is Employee Engagement Really As Bad As the Surveys Say It Is?
Why is it that every other article I read on employee engagement begins by quoting alarming figures on the state of the global workforce? They all seem to … Read more
Seven Magnificent Ways That Executives Can Improve Engagement
Research on the ROI of employee engagement has proven time and again that organizations that create an engaging environment perform better than their … Read more
It Takes a Little MAGIC – Leveraging the 5 Keys of Employee Engagement
To become an engaged employee, you first need to have the basic elements of job satisfaction. These include pay, benefits, tools and resources, and a safe … Read more
The Real Danger With a Results-At-Any-Cost Management Philosophy
Several years ago, I worked with a major cereal manufacturer whose leadership was concerned that many of the company’s managers weren’t succeeding. The … Read more
Here’s What Happens When Your Message Doesn’t Get to the Back Row
We all love a good story — so much that when there isn’t one, we’ll create it. A number of years ago, I was working with an organization that, like most … Read more
Are Disengaged Employees Sabotaging Your Company’s Success?
What comes to mind when you hear the word “sabotage?” Dark-cloaked spies lurking amongst shadowed enclaves? James Bond detonating a strategically placed … Read more