Thomas O. Davenport is a senior practitioner in the San Francisco office of Towers Watson. He provides advice on human capital strategy, employee and organization research, and leadership development. Contact him at tom.davenport@towerswatson.com. Stephen D. Harding is a senior practitioner in the London office of Towers Watson. He has consulted in employee research and organizational behavior for 20 years, managing employee research projects throughout Europe.

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