By David Sirota and Douglas A. Klein “Make no small plans…for they have not the power to stir men’s blood.” — Niccolo Machiavelli, 1514 “The way I … Read more
David Sirota is founder and Chairman Emeritus of Sirota Consulting, a firm with a national reputation for improving performance by systematically measuring and managing employee, customer, and community relationships. He previously served as IBM director of behavioral science research and application. Douglas Klein worked for AT&T, building leadership assessment centers and conducting employee research, and then at Time Warner, where he conducted employee and customer satisfaction research.
By David Sirota and Douglas A. Klein How companies deal with job security is one of its defining characteristics in its employees’ eyes. It is a defining … Read more