As part of their strategic planning process, companies divide customers into segments. This helps them identify and address customers’ specific needs. It … Read more

As part of their strategic planning process, companies divide customers into segments. This helps them identify and address customers’ specific needs. It … Read more
Workforce reductions result in immediate savings, but that’s just part of the overall impact. Talent is arguably the only true source of sustainable … Read more
Companies can get a boost in performance and results by communicating standards of acceptable performance. The best companies, the ones that stay on top, … Read more
Sustainable high performance doesn’t happen by accident. It requires intentionality and adequate (or better) strategy, organization design, capabilities … Read more
Losing hurts – especially when it’s the other person who decides to move on. “Regretted turnover” is a metric that some companies now use to track how many … Read more
There’s always room to improve performance. These talent practices can help companies consistently meet or exceed strategic business objectives over time, … Read more
It’s hard to get better at something if you receive feedback on your performance just once a year. — Dan Pink In 25 years of HR work, I’ve met … Read more